Hi again. As always it seems that SELinux is the culprit. OTRS did work before with this in the apache.te file: allow httpd_t policy_src_t:dir search; allow httpd_t usr_t:dir write; allow httpd_t usr_t:dir add_name; allow httpd_t usr_t:file create; allow httpd_t usr_t:file write; allow httpd_t usr_t:file append; but alas, now since the system was patched and updated (new RHEL4 release kernel 2.6.9-34.0.2.ELsmp) something broke. I've currently disabled selinux altogether, but that isn't a longterm decision I'd like to do. If you can help me out with what syntax I need to add to the apache.te file in order to have the protection of selinux, I'd be really happy :) Thank you, /Stefan Hogdahl -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Stefan Högdahl Sent: den 25 juli 2006 11:22 To: otrs@otrs.org Subject: [otrs] Update of RHEL 4 broke my OTRS v.2.0.4 installation. Hi. After I patched my RHEL 4 system with all the latest updates and rebooted the system, I started recieving this following message: Software error: Permission denied at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 79, <PRODUCT> line 4. For help, please send mail to the webmaster (), giving this error message and the time and date of the error. I cannot figure out what the problem is. Does it have to do something with writing information to a log file or? Please help :) Thank you, /Stefan Hogdahl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/