Depends how tricky you want to be about it. You could start at the cheapest possible end and run OTRS inside of a frameset with the top frame for your announcements with a meta refresh tag. From there you could move up to editing the template to put it at the top of the screen. You could even write some Perl to do it.
That said, I think you'll find the best solution is something you can run independantly of OTRS. Maybe an instant messenger service like Jabber running on the client machines could do the job for you?
________________________________
From: otrs-bounces@otrs.org on behalf of MMoj@timocom.com
Sent: Thu 22/10/2009 11:44 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Is it possible to announce server maintenance to all agents in otrs?
Thats the way I wanted to solve it, but you know, somethimes that is not enough to make announcements by e-mail out of OTRS. Maybe someone has a module/feature scripted which does something like a pop up or a box in the dashboard where all upcoming events for maintenance are listed in one view.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
Inactive hide details for Marco Vannini ---22.10.2009 14:41:32---http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 2http://mail.vernet.net.au/exchange/jmorgan/Drafts/graycol.gif Marco Vannini ---22.10.2009 14:41:32---http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 22, 2009 at 2:35 PM,
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From: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Marco Vannini
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To: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
"User questions and discussions about OTRS."
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Date: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
22.10.2009 14:41
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Subject: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Re: [otrs] Is it possible to announce server maintenance to all agents in otrs?
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Sent by: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
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________________________________
http://otrsbox/otrs/index.pl?Action=AdminEmail http://otrsbox/otrs/index.pl?Action=AdminEmail ?
On Thu, Oct 22, 2009 at 2:35 PM, mailto:MMoj@timocom.com > wrote:
Not really. Lets say, one of the webservers are down for maintenance and are not avaible for lets say 2 hours. Then an administrator or my boss himselfe want to annouce this to every agent using otrs. Therefore I would like to have a modul or an Menu Item where this notifications are announced in OTRS and every announce is log.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com http://www.timocom.com/
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
Inactive hide details for Marco Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ONhttp://mail.vernet.net.au/exchange/jmorgan/Drafts/graycol.gif Marco Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ON
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From: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Marco Vannini mailto:marco.vannini@gmail.com >
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To: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
"User questions and discussions about OTRS." mailto:otrs@otrs.org >
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Date: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
22.10.2009 14:31
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Subject: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Re: [otrs] Is it possible to announce server maintenance to all agents in otrs?
http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Sent by: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
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________________________________
Setting something like
RewriteEngine ON
RewriteLog logs/rewrite.log
RewriteLogLevel 0
RewriteCond %{REQUEST_URI} /otrs/index.pl http://index.pl/
RewriteRule ^.*$ /outoforderforagent.html
in apache and simply restart it ?
On Thu, Oct 22, 2009 at 2:22 PM, mailto:MMoj@timocom.com > wrote:
Hey Ppl,
I have a technical problem and don´t really know how to solve it. My Boss want a function or a module that administrators or himself can announce server maintenance or problems with the network or issues which have to be known by all agents.
I thought I might get things done by using the Agent Info module, but it is not working how my Boss would like to it to work.
Any suggestions how to solve such a problem or any help where to get a feature like this?
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com http://www.timocom.com/
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
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