I'm planning to customize our ticket escalation criteria a bit.   This sysconfig setting looks like exactly what I want. 
                        <h3>
                            <input value="1" id="Ticket::CustomModule___001-CustomModuleItemActive" name="Ticket::CustomModule###001-CustomModuleItemActive" type="checkbox">

                            <label for="Ticket::CustomModule___001-CustomModuleItemActive">Ticket::CustomModule###001-CustomModule</label></h3><p>I&#39;m not very fluent in Perl&#39;s style of inheritance but I have noticed that OTRS code uses the @ISA array.  Therefore, I assume I only need to implement the functions I need in my module and add the base Ticket.pm to my @ISA array (so that all others will be found in the base Ticket.pm).   Is this the most manageable way?</p>
<p>I searched online for an example but didn&#39;t see one via Google or the lists.<br></p><p></p><p>Hugh<br></p>