No sorry, it was related to the other guy that has suggested the same as the first mine (change to 587) but then I've read faq too ...so it was a notice to the other.

Sorry for the entropy 



On Mon, Apr 12, 2010 at 10:52 AM, Kenneth Thorman <kenneth.thorman@appinux.com> wrote:
Hi Marco

I am a little bit in doubt if I am reading your message correctly

"same "error" as mine ... ;) 
as in faq for that:"

I have tried both 465 and 587 now and the results are the same.
As per my understanding the OTRS are not using TLS and thus we should use the gmail port 465.
It this not correct?

Regards
Kenneth Thorman


On Mon, Apr 12, 2010 at 10:42 AM, Marco Vannini <marco.vannini@gmail.com> wrote:
same "error" as mine ... ;) 
as in faq for that:

Select 465 as SendmailModule::Port  - Please note that Google also uses port 587, but only for TLS. OTRS uses SSL communication, so we should select port 465 here.



On Mon, Apr 12, 2010 at 10:27 AM, Rodney McDuff <mcduff@its.uq.edu.au> wrote:
Isn't it port 587?

Kenneth Thorman wrote:
> Hi everyone
>
>
> I have spent a long time testing the different suggestions here but
> nothing seems to work.
>
> I would like to send outgoing emails from OTRS through Google Apps.
>
> More specifically
>
> Config Options: Framework -> Core::Sendmail
> SendmailModule: SMTPS
> SendmailModule::Host: smtp.gmail.com <http://smtp.gmail.com>
> SendmailModule::Port: 465
> SendmailModule::AuthUser: XXXXXX@XXXXX.com (a valid username)
> SendmailModule::AuthPassword: XXXXXXXXXXXX  (corresponding password to
> username above)
>
>
>
> I have added debugging in the SMTPS.pm file
>
>     # debug
> $Self->{Debug} = 1000;                     # ****************** Added line
>     $Self->{Debug} = $Param{Debug} || 0;
>     if ( $Self->{Debug} > 2 ) {
>
>         # shown on STDERR
>         $Self->{SMTPDebug} = 1;
>     }
>
>
> as well as additional debug information at
>
>     # return if no connect was possible
>     if ( !$SMTP ) {
>         $Self->{LogObject}->Log(
>             Priority => 'error',
>             Message  => "Can't connect to $Self->{MailHost}: $!!
> </br>Self->{FQDN} = $Self->{FQDN}</br>Self->{SMTPPort} =
> $Self->{SMTPPort}</br>Self->{SMTPTimeout} =
> $Self->{SMTPTimeout}</br>Self->{MailHost} =
> $Self->{MailHost}</br>Self->{User} =
> $Self->{User}</br>Self->{Password} = $Self->{Password}",
>         );
>         return;   # ***************************** Added some more
> information here to see what is going on
>     }
>
>
>
>
> Trying to connect on the command line is working fine
>
> root@XXXXXXXXXXXXX /vol/otrs/Kernel/System/Email #telnet
> smtp.gmail.com <http://smtp.gmail.com> 465
> Trying 216.239.59.109...
> Connected to smtp.gmail.com <http://smtp.gmail.com> (216.239.59.109).
> Escape character is '^]'.
>
>
> Just for info retrieving emails on the same account works fine
>
>
>
> Checking modules
>
> root@XXXXXXXXXXXXXX /vol/otrs/bin #./otrs.checkModules
>    o CGI............................ok (v3.49)
>    o Date::Pcalc....................ok (v1.2)
>    o Date::Format...................ok (v2.22)
>    o DBI............................ok (v1.52)
>    o DBD::mysql.....................ok (v3.0007)
>    o Digest::MD5....................ok (v2.36)
>    o Crypt::PasswdMD5...............ok (v1.3)
>    o LWP::UserAgent.................ok (v2.033)
>    o Encode::HanExtra...............ok (v0.23)
>    o IO::Scalar.....................ok (v2.110)
>    o IO::Wrap.......................ok (v2.110)
>    o MIME::Base64...................ok (v3.07)
>    o Mail::Internet.................ok (v2.04)
>    o MIME::Tools....................ok (v5.427)
>    o Net::DNS.......................ok (v0.66)
>    o Net::POP3......................ok (v2.29)
>    o Mail::POP3Client...............ok (v2.18 )
>       o IO::Socket::SSL.............ok (v1.01)
>    o Net::IMAP::Simple..............ok (v1.17)
>       o Net::IMAP::Simple::SSL......ok (v1.3)
>    o Net::SMTP......................ok (v2.31)
>       o Authen::SASL................ok (v2.12)
>       o Net::SMTP::SSL..............ok (v1.01)
>    o Net::LDAP......................ok (v0.33)
>    o GD.............................ok (v2.35)
>       o GD::Text....................ok (v0.86)
>       o GD::Graph...................ok (v1.44)
>       o GD::Graph::lines............ok (v1.15)
>       o GD::Text::Align.............ok (v1.18)
>    o PDF::API2......................ok (v0.73)
>       o Compress::Zlib..............ok (v2.024)
>    o SOAP::Lite.....................ok (v0.710.07)
>    o XML::Parser....................ok (v2.36)
>
>
>
> SELinux is disabled
> root@XXXXXXXXXXXX /vol/otrs/bin #getenforce
> Disabled
>
>
>
> The error that is showed when trying to send a reply email is
>
>  Error: Can't connect to smtp.gmail.com <http://smtp.gmail.com>: !
> </br>Self->{FQDN} = XXXXX[..]
> Comment:
> Bug Report:
> Traceback:     ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Apr
> 12 10:18:21 2010
>
> Message: Can't connect to smtp.gmail.com <http://smtp.gmail.com>: !
> </br>Self->{FQDN} =XXXXXXXX</br>Self->{SMTPPort} =
> 465</br>Self->{SMTPTimeout} = 30</br>Self->{MailHost} = smtp.gmail.com
> <http://smtp.gmail.com></br>Self->{User} =
> XXXXXXX</br>Self->{Password} =XXXXXXX
>
> Traceback (24125):
>    Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 101
>    Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690
>    Module: Kernel::System::Ticket::Article::ArticleSend (v1.232.2.1)
> Line: 2027
>    Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.4) Line: 424
>    Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
>    Module:
> ModPerl::ROOT::ModPerl::Registry::vol_otrs_bin_cgi_2dbin_index_2epl::handler
> (unknown version) Line: 48
>    Module: (eval) (v1.88) Line: 203
>    Module: ModPerl::RegistryCooker::run (v1.88) Line: 203
>    Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 169
>    Module: ModPerl::Registry::handler (v1.99) Line: 30
>
>
> (servername, usernam and passwords have been replaced by XXXXXXXX in
> the entire email above)
>
>
> All suggestions in the following links have been tried:
> http://osdir.com/ml/otrs.user/2004-05/msg00089.html
> http://lists.otrs.org/pipermail/otrs/2009-November/029454.html
> http://lists.otrs.org/pipermail/otrs/2009-December/029909.html
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363
> <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363>
>
> I am pretty much stumped at this.
>
> I must be missing something very obvious?
>
> Thank you in advance
>
> Regards
> Kenneth Thorman
>
>
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--
Dr. Rodney G. McDuff                 |Ex ignorantia ad sapientiam
Manager, Strategic Technologies Group|    Ex luce ad tenebras
Information Technology Services      |
The University of Queensland         |
EMAIL: mcduff@its.uq.edu.au          |
TELEPHONE: +61 7 3365 8220           |


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