7 Jan
2004
7 Jan
'04
9:34 a.m.
On Tue, 6 Jan 2004, Margrete Raaum wrote:
When answering a user request... I would like to change the "From"-address from the system-address to either the agent's mail-address, or even better a designated address that shows which queue it belongs to (one separate sender-address per queue?). Also we would like to be able to choose whether we should cc: the original recipients when answering. I didn't find anything in the documentation/mailinglist archive.
Also....any possibility of having OTRS look at "References" in the mail-header? That way, when a user sends a request one can answer the request by mail without having to wait for the ticket, as far as I can see the request and the answer now become two tickets. Margrete