Help needed.
I try to set OTRS 2.0.4 in UTF-8.
I have set UTF-8 for DefaultCharset .
When I set LogModule: to SysLog and
LogModule::SysLog::Charset: to UTF-8 there is problem
to fetch emails with popMasterpop3.pl :
Can't create PID PostMasterPOP3, because it's already running
and after popMasterpop3.pl -f 1 :
Wide character in syswrite at /usr/lib/perl/5.8/Sys/Syslog.pm line 765
When I set LogModule: to File
emails are fetched but afterthat there is incoming next email:
Cron test -x $HOME/bin/PostMasterPOP3.pl && $HOME/bin/PostMasterPOP[..]
Wide character in print at /usr/share/otrs/Kernel/System/Log/File.pm line 60.
Above situations tested when sending, to account form which OTRS is fetching emails, emails with special chars in subject and body, for example polish chars like ŻŹĆŃŁĄŚÓżźćńłąśęół.
Besides when sending emails with such characters like above or reciving such emails, in system log avaible at OTRS web , this characters when wrote in subjcet are not readable and log at web looks like this:
New Ticket [20070327117/Fw: ÃÂÃÂÃÂÃÂ
ÃÂÃÂÃÂûÃÂÃÂÃÂÃÂ
ÃÂÃÂÃÂùÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂ
ÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂ
ÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂ
ÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂ
ÃÂÃÂÃÂüÃÂÃÂÃÂÃÂ
ÃÂÃÂÃÂú] created (TicketID=209,Queue=Postmaster,Priority=3 normal,State=new)
Similar it looks subject in Outlook Express (unreadable) but in window where is list of emails subject there is ok but in main email windows subject is unreadable. Body is readable.
What user can do about it?
Switch to other encoding then UTF-8 in log encoding ?
End of transmission
