Sébastien Prud'homme wrote:
In fact there are only agents and customers. Admins are just agents that have admin rights.
Ok, this makes sense.
For agents or customers you can choose the authentification backend (DB, LDAP or whathever)
For instance :
- DB for agents and DB for customers - DB for agents and LDAP for customers - LDAP for agents and DB for customers - LDAP for agents and LDAP for customers
The manual only describes how to set up LDAP for customers, it makes no mention how to set LDAP up for agents. :( Is setting up LDAP for agents the same as setting up for customers but with a different variable for $Self->{CustomerUser}? How does this work?
Before switching to LDAP you can create an agent account (which is yet in the LDAP backend) in the DB backend with the admin rights (add it in the admin group for instance). After switching use this account for OTRS administration.
Am I correct in understanding that for agents, you need to create the admin in the database, and then use LDAP just for authentication only? Is it possible to create more admin users after switching LDAP on for agents? Regards, Graham --