Hi, Stefano.
Could you give us more information why you need your new tickets owned by other agent? It might well be that your purpose is achieved by other OTRS features easier.
Regards,
Anton Gubarkov.
2008/11/5 Stefano Milziadi <pepozzo@gmail.com>_______________________________________________Hi!
When a customer open a new ticket, this is assigned to the agent: root@localhost
I want that new tickets are assigned to other agent (for example: Mark Twain), but i don't know if i have to modify the Generic Agent settings or i have to modify other settings.
I've 2 queue that, in theory, should be used by 2 agent. But, both are assigned to root@localhost.
Thanks
--
Stefano Milziadi
pepozzo@gmail.com
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