3 Nov
2009
3 Nov
'09
7:14 a.m.
Greetings! Is it possible to have a default reply for each queue set up in OTRS? If so, how would I set it up? I have copied the default reply (after new ticket has been created) and modified the body of the response that is customized for the queue which it will be delivered to but in the Change "auto reply" settings in "Queue <-> Auto Response Management" section there are only (2) options: none or default reply. How do I populate the "Change "auto reply" settings" auto response with additional choices? (or am I steering in the wrong direction?) Let me know if this question makes sense... Thanks for your help! - Todd