I ran otrs.CheckModules and no error was shown (only oracle and MySQL database modules are missing, but it’s ok because I’m using PostgreSQL).
OTRS uses SysLog but I can’t find any error log.
Egareg JAOUEN
Ingénieur Recherche&Développement
Tel : +33 2 31 35 34 81 │egareg.jaouen@elitt.com
ELITT
8 rue Léopold Sédar-Senghor - 14460 Colombelles - France │www.elitt.com
From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Juan Manuel Clavero Almirón
Sent: mercredi 11 octobre 2017 10:10
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Internal Server Error on index.pl after update from 5.0.10 to 5.0.23 on Fedora
Hi,
what’s your LogModule configuration? may be OTRS is writing to some log file.
Did you run otrs.CheckModules?
Kind regards,
Juan Clavero
De: otrs [mailto:otrs-bounces@lists.otrs.org] En nombre de JAOUEN Egareg
Enviado el: miércoles, 11 de octubre de 2017 10:01
Para: 'User questions and discussions about OTRS.'
I have just updated my OTRS server from v5.0.10 to v5.0.23 on Fedora, using the RPM provided on the otrs.com website.
All seem good... except I can't log into my OTRS system due to a 500 Internal Server Error on index.pl page. No problem on customer.pl page.
- delete caches - rebuild config - restart webserver - reset your browser Please have a look in your syslog and apache error log. This should show you the issues. -- Florian