
Hi all, After being some time on the mailinglist, I can "announce" that we use OTRS as a support tool for participant with our multi-sport-event in Munich in 2004 (http://www.eurogames.info, support@eurogames.info) -> for people, who just want to know where OTRS is used. On request I can also "draw" a reference information about our usage, perhaps to be used on the OTRS website. ---- Along with this I have a feature request/question: - Is there a kind of integration with an FAQ-tool? Our support people use OTRS, but they have to look for the "distributable" knowledge somewhere. This could be an faq tool, a wiki etc. The functionality should that you "go into the knowledge" from otrs, and you're easily able to link or cut/paste into the response. Is there something known or planned? Additionally I want to support the need for a solution to handle many tickets. (i.e. to move them in one task to another queue) Kind regards, Daniel Kind regards/ Gruß, Daniel ------------------------------------------------------------------- EuroGames 2004 in Munich (EuroGames e.V.) Daniel KOLLER eMail: daniel_koller@eurogames.info EuroBoard (Vorstand) Telefon: +49 (163) 6191979 Logistics/IT Internet: http://www.eurogames.info Oggersheimer Str. 8 81539 München !!! Bitte beachten Sie die geänderte eMail-Adresse! !!! Please consider the changed email address!