hello, I have a problem creating tickets from customer.pl I get this error: (error)-------------------------------------------------- Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Aug 23 11:06:15 2010 Message: Need TicketID! Traceback (1332): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) Line: 112 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.47) Line: 371 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852 Module: C:/OTRS/OTRS/bin/cgi-bin/customer.pl (v1.42) Line: 48 (/error)-------------------------------------------------- logs and see this (logs)-------------------------------------------------- [Mon Aug 23 11:04:26 2010][Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: dm_jangulo authentication ok (REMOTE_ADDR: 172.10.10.21). [Mon Aug 23 11:06:15 2010][Error][Kernel::System::State::StateGet][222] State 'new' not found! [Mon Aug 23 11:06:15 2010][Error][Kernel::System::Ticket::TicketCreate][374] No StateID for 'new'! [Mon Aug 23 11:06:15 2010][Error][Kernel::System::Ticket::Article::ArticleCreate][112] Need TicketID! (/logs)-------------------------------------------------- but check sysconfig new ticket is valid, any idea? thank you very much Julio Cesar Angulo Quiroz Technical Support Infraestructure & Operations Equifax Zorzales 160, piso 9 San Isidro, Lima - Perú