Re: [otrs] Consistent deletion of tickets

Hannes Riechmann wrote:

I have a question: After a testperiod where we tested some configuration issues, our system now has gone live. I would really like to delete all the test tickets now, so that they do not appear in the ticket search or in the statistics. I know that for consistency reasons deletion normally is not possible in otrs. Exists a common approach how to delete tickets in a consistent way? Is it sufficient to delete the tickets entrys in the ticket and in the history table?

You can delete tickets through OTRS. We have a Junk queue and a GenericAgent job that deletes all tickets in this queue every five minutes. Works just fine. Nils Breunese.