8 Apr
2006
8 Apr
'06
3 p.m.
The only way i could reopen an ticket was forwarding the message to my self and putting the status on "open" but there should be a beter way?
right?
If you set the following config options, you can set the state of a ticket by adding a note: $Self->{'Ticket::Frontend::NoteSetState'} = 1; $Self->{'Ticket::DefaultNextNoteStateType'} = ['new', 'open', 'closed', 'removed']; The second is for specifying which states it can be set to. Regards, Richard