Hello,
I have been trying, unsuccessfully, to obtain a notification from
OTRS (v6.0.3 Free) when a ticket is closed. I do receive automatic
notifications when a new ticket is created, pending reminders, etc.
I added a notification type in the Ticket Notification Management
screen, and have tried various event triggers with filters etc to
capture a "ticket close event".
All the standard notifications seem to use a "Notification**" event
type, but I have not found the applicable event for closing a ticket.
Help appreciated, or let me know if this is the wrong approach.
Thanks,
-arun
--
Arun Venkataraman, Arecibo Observatory/HC3 Box 53995/Arecibo, PR 00612
arun@naic.edu---------------------------------------------------------------------
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