There we have set "Escalation - Solution Time: 0" in all queues.
So, why the 72h?
On Fri, Dec 17, 2010 at 12:20 PM, Lars Jørgensen
Admin -> Queues
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Magic Boiz *Sent:* Friday, December 17, 2010 10:55 AM *To:* otrs@otrs.org *Subject:* [otrs] Solution Time of Tickets
Hi everyone!!
I have a simple question: how can a modify the "Solution Time" of a Ticket. It's always set to 72h!!.
When I create an email/phone ticket, the "Due Time" is set to 72h+current date. If a ticket is created automatically after a customer email, the Ticket also has a Solution Time of 72+current date......
Also, the SLAs don't affect to Solution Time......
so, how can I manage the Solution Time???
Thx in advance and have a nice weekend!
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