AW: [otrs] changing subject and other ticket values

Hi Robert, the feature, Wouter Mignon, is requesting would help us too.

On Sunday, October 12, 2003 11:15 PM Wouter Mignon wrote:

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Is it possible to change the ticket subject and other values from within the otrs agent interface? This would be handy because sometimes 'customers' don't describe their problem well.

The Request, as i understand it: To be able to change the subject text of the Ticket i will see in the various Personal- und Queuelists, because the subject of the ticket might change while im working on it or the subject of the opening mail is not very helpful. May be the following design might be good for many purposes without modifying the behaviour of stored articles. Add a "Headline" field to the ticket. Default value will be the subject of the ticket opening article. The headline will be displayed in every ticket list and can be modified by the Agent any time. Greetings Matthias