Re: [otrs] Agent notification not working

11 Mar 2010

      Hi,

Yes ticket is in that particular queue.yes is selected for required colum.

"Do you play with notification(event) for event TicketCreate ?" .what
settings are required for
this.

Are there any settings required for Notification and Notification(event) in
admin area.

Nothing relevant is seen in the logs.

Thanks

On Thu, Mar 11, 2010 at 1:54 PM, Guillaume Rehm wrote:
...
your ticket is in this queue ?
In preference of the agent, do you have selected yes for the middle column
(about notification).
Do you play with notification(event) for event TicketCreate ? In this case
you have a mistake in your param.
What do you see in log box ?
Le 11/03/2010 08:55, manish ramteke a écrit :
Hi,
Yes have selected a queue in agent preferences and its blue. But still with
this setting I am
not getting notification.
On Thu, Mar 11, 2010 at 1:20 PM, Guillaume Rehm wrote:
...
Hi again,
Do you select prefered queue in agent preferences ?
All queues for this agent must be in blue to have notifications from these
queue.
Le 11/03/2010 07:35, manish ramteke a écrit :
Hi,Please help me with this.
On Thu, Mar 11, 2010 at 11:39 AM, manish ramteke <
manish.s.ramteke@gmail.com> wrote:
...
Hi,
I have done changes in Preferences and enabled ticket all notification
for a agent.Agent belongs to a particular queue
Are there any other settings required in queue or for user which I might
be missing.
Please suggest.
Regards,
Manish Ramteke
Regards,
Manish Ramteke
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Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.rehm@bnu.fr
web: http://www.bnu.fr
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Regards,
Manish Ramteke