I have seen this problem mentioned a few times before, but never a resolution. After clicking on "empty answer" or any other answer template, there is a delay of 15 to 30 seconds before the page will appear. The workstation that OTRS is running on has plenty of free disk space and free memory available so I don't think it is a hardware performance issue. All other functions of OTRS are very quick to respond; this is the only one with a delay. I currently have about 200 tickets in the system. It is the pre-compiled version of OTRS for Win32. Is there some type of checking going on with this function that is timing out? Any ideas would be helpful. OTRS is perfect except for this problem which delays the response to tickets. Thank you! -- A.J. Farmer, AJ3U http://www.aj3u.com