Re: [otrs] Company ticket?

Roberto Giana wrote:

It's the feature you are looking for. ;-) All customers with the same CustomerID value can see each others tickets as "company ticket". If you use for example a support contract number as CustomerID each customer user under the same contract can see the corresponding tickets as "company ticket".

Thank you! That was exactly it! :-) -- Camilla Krag Jensen www.exerp.com