Am 09.03.2011 04:08, schrieb Gerald Young: 
When you create a ticket, if the Owner is -, which is default, it's the
root@localhost Owner, and not locked.
Hi,

which Version of OTRS you are working on?! On different machines 2.2.7, 2.4.9. 2.4.9, when you create a phone-ticket, the owner is always the agent who created the ticket! Owner is "-". The ticket is open and unlocked! If the tickets come by mail and were fetched over Postmaster.pl the owner is root@localhost..

Greets

Thorsten



What version OTRS and do you have a specific config that assigns an owner?

On Tue, Mar 8, 2011 at 5:46 PM, Robert Poreba
<poreba.robert@googlemail.com>wrote:


Hi All,



When we create new Tickets, the Agent creating it becomes the Owner
automatically.

Is there a way to disable this feature so the Ticket sits in the queue with
blank owner until somebody picks it up?



I’ve checked google but no luck.



--

Kind Regards,

Robert

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