Re: [otrs] customer, order problem

10 Feb 2004


      On Sunday, February 08, 2004 5:38 PM
Matteo Sgalaberni  wrote:
...
I upgraded from 1.1 to 1.2 beta 2, i tarred xvz the 1.2 over 1.1 ,
it's rigth?
We provide a document describing the necessary steps, it's UPGRADING in
otrs' home. Basically, the above is it, although you should have been
taking a backup beforehand.
...
but i have discovered two strange things in customer area:
Order by don't take care of the "show closed/open ticket" state. When
i order i show only open tickets.
This is a configurable option on
http://localhost/otrs/index.pl?Action=AdminCustomerUser.
...
In form New Ticket I didn't show any operator/queue in combo box...
These are the possible options to reshape the dropdown:

    # CustomerPanelSelectionType
    # (To: seection type. Queue => show all queues, SystemAddress =>
show all system
    # addresses;) [Queue|SystemAddress]
    $Self->{CustomerPanelSelectionType} = 'Queue';
#    $Self->{CustomerPanelSelectionType} = 'SystemAddress';

    # CustomerPanelSelectionString
    # (String for To: selection.)
    # use this for CustomerPanelSelectionType = Queue
#    $Self->{CustomerPanelSelectionString} = 'Queue: <Queue> -
<QueueComment>';
    $Self->{CustomerPanelSelectionString} = '<Queue>';
    # use this for CustomerPanelSelectionType = SystemAddress
#    $Self->{CustomerPanelSelectionString} = '<Realname> <<Email>> -
Queue: <Queue> - <QueueComment>';

    # CustomerPanelOwnSelection
    # (If this is in use, "just this selection is valid" for the
CustomMessage.)
#    $Self->{CustomerPanelOwnSelection} = {
#        # QueueID => String
#        '1' => 'First Queue!',
#        '2' => 'Second Queue!',
#    };
...
bugs or my mis-under-intelligence?:)
That's what _you_ say ;-))

Regards,

Robert Kehl

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