Re: [otrs] Active Directory extended

24 Mar 2010

      Hi Arnold,

I have configured my otrs to set relations between role and agent from 
my AD.
All my agents are member (or not) of AD groups (1 group = 1 OTRS role). 
And in config.pm I put to link role <-> agents to AD groups.

In this case, after create roles, queues, groups, in OTRS, I manage my 
agents rights in AD.

# AuthSyncModule::LDAP::UserSyncInitialGroups
      # (sync following group with rw permission after initial create of 
first agent login)

     $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
         'users',
     ];

     $Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = {
          # ldap group
          'cn=ADGroupForRole1,ou=OTRS,dc=domain,dc=local' => {
              # otrs role
              'OTRSRole1' => 1,
          },

          'cn=ADGroupForRole2,ou=OTRS,dc=domain,dc=local' => {
              # otrs role
              'OTRSRole2' => 1,
          }
};

See this from OTRS list: 
http://lists.otrs.org/pipermail/otrs/2009-November/029206.html

What do you mean by "relation between customer-user and company" ?

Hope this help.

Regards,

Le 23/03/2010 22:08, Arnold Ligtvoet a écrit :
...
Hi,
I have a question about Active Directory and OTRS. Suppose I would 
want to control more via AD than 'just' logons. I would like to 
explore if it is possible to control the relation between a 
customer-user and a company and the relation between agents and queues 
in AD.
Questions:
- Is anyone aware of such a project?
- Is there a specific snap-in for MMC users and computers that 
controls OTRS specific configs?
- Better ideas?
The reason to move this config to AD is that I want system admins to 
be able to control this data, without having to have access to OTRS 
(or knowledge of OTRS), plus I like to have all user related data in a 
singel location.
Thanks,
Arnold.
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Re: [otrs] Active Directory extended

Guillaume Rehm