I know that people keep asking this type of question ... why do you want a customer based queue? Last conversation I had was inconclusive. Basically, the person wanted it because they wanted it. What's the point in segregating queues from (between) customers? (yes, you *can* do it, but *why* do you *want* to do it?) Now, I can understand why you might want to put a ticket in a queue that's handled by agents that customers can't access (tier2, for instance) but as much headache as I see managing what queues are available for *this* group of customers versus *that* group of customers, especially in terms of large numbers of customers, why bother? "I don't want this customer to see that customer's queues!" is ... well, why do you say that? The customers can't see each others' tickets anyway. (I'm not saying it's wrong, I'm just trying to figure out the reason.)