Notification (Event) in conjunction with individual preferences Yes?
Trying to chase down why I'm getting duplicate notifications.
One says "Hi OTRS", the other "Hi <agent name>"
Seems to me this is a setting somewhere regarding sending notifications to the administrator. Will probably smack myself once someone reminds me where this is...
Thanks
--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110 ext 120 (office)
661.392.0681 (fax)
http://district.standard.k12.ca.us
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