Yesterday I upgraded to 2.2.7 (from 2.2.6) hoping my bug would disappear: The bug is: when I use the "compose answer" option in the ticket to reply to the ticket, the email CC is "auto-filled" with the original "To" email address. To make clear: I use a webform, from which I sent an email to OTRS. The "To" address varies form the options filled in on the webform. So in OTRS I POP the various email queues and route them to the corresponding OTRS ticket queue (based on the POP3 email box). Works like a charm. But -as mentioned- when I compose an answer the "to" email address is filled in as a CC-mail address (I 100% do NOT use the CC to sent the email). (and of course this is very very annoying....) Frustrated again, this morning I digged in AgentTicketCompose.pm and find the following option, which I outcommented and my problem disappeared!!! # add not local To addresses to Cc # for my $Email ( Mail::Address->parse( $Data{To} ) ) { # if ( !$Self->{SystemAddress}->SystemAddressIsLocalAddress(Address => $Email->address() ) ) { # if ( $Data{Cc} ) { # $Data{Cc} .= ', '; # } # $Data{Cc} .= $Email->format(); # } # } What is the intention of this option and is this behavior of this option buggy in my situation ???? (I can not find a config item for this option) Regards, Peter van Beugen -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Peter van Beugen Verzonden: woensdag 2 april 2008 13:41 Aan: User questions and discussions about OTRS.org Onderwerp: RE: [otrs] compose answer: cc-field is auto-filled ?? I did an upgrade to 2.2.6, problem still the same And I narrowed down the problem a bit: see my response yesterday 17:34H I think it is an OTRS problem with the headers of an email On the same machine, some tickets do have the problem and others don't I did check the mail -as you advised- with the "plain" option in a ticket It triggered me that the tickets with the problem, had a quite large header Please have a look at my yesterday response regards Peter van Beugen -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Shawn Beasley Verzonden: woensdag 2 april 2008 13:28 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] compose answer: cc-field is auto-filled ?? Hi Peter van Beugen,
OTRS dev's:
I think there is an OTRS bug somewhere, but I can't address it.
How to deal with this?
Regards,
Peter van Beugen
[...] Please upgrade to the 2.2.6, or do a clean install on another machine and test it there. I feel there is a config problem somewhere. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/