Take a look at SysConfig
Ticket -> Frontend::Agent::Ticket::ViewCompose
Ticket::Frontend::ResponseFormat:
to customize response format
Gabriele
----- Original Message -----
Sent: Wednesday, October 03, 2007 9:18
PM
Subject: [otrs] Customized Response
Greetings,
I am using OTRS 2.1.6
When I'm using any
kind of response linked to a queue, I'm getting the following inside the
message:
"<name>" <email> wrote:
>
<snippet>
>
>
>
>
How can I
control the above or remove it? I just need what I write in the response to be
displyed.
Regards
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