Mike, How do you get it to send notificiation to agents for open tickets w/ no owners? I haven't got that far yet. Thanks, Chad Chad Roth Advisen 205 East 42 Street New York, NY 10017 1.212.897.4792 (d) 1.917.428.8966 (c) croth@advisen.com -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mike Clayton Sent: Monday, April 02, 2007 1:59 PM To: otrs@otrs.org Subject: [otrs] New ticket notifications Hi, I'm currently running OTRS 2.1.4, and would like it to send e-mail to agents about new tickets for _every_ ticket, no matter it's state or owner/etc Currently, I have only been able to get OTRS to send us notifications for open tickets with no owner, but would like it to notify us of any ticket that gets created does anyone know how to do this? CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient (s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.