On Sun, Sep 27, 2009 at 11:01, Martin Edenhofer <me@otrs.com> wrote:

Hi Gustavo,

On 27.09.2009, at 15:43, Gustavo Azambuja wrote:

Hi, where I can find all valid "Attributes"?
In OTRS, I can find this: StateType, TicketPendingTimeOlderMinutes but where I can find all valid keys and values? (StateName?? TicketNumber??...)

http://dev.otrs.org/ -> OTRS 2.4 -> Kernel::System::Ticket -> TicketSearch

[...]
# ticket number (optional) as STRING or as ARRAYREF
TicketNumber => '%123546%',
TicketNumber => ['%123546%', '%123666%'],

# ticket title (optional) as STRING or as ARRAYREF
Title => '%SomeText%',
Title => ['%SomeTest1%', '%SomeTest2%'],

Queues => ['system queue', 'other queue'],
QueueIDs => [1, 42, 512],

# use also sub queues of Queue|Queues in search
UseSubQueues => 0,

# You can use types like normal, ...
Types => ['normal', 'change', 'incident'],
TypeIDs => [3, 4],

# You can use states like new, open, pending reminder, ...
States => ['new', 'open'],
StateIDs => [3, 4],

# (Open|Closed) tickets for all closed or open tickets.
StateType => 'Open',

# You also can use real state types like new, open, closed,
# pending reminder, pending auto, removed and merged.
StateType => ['open', 'new'],
StateTypeIDs => [1, 2, 3],

Priorities => ['1 very low', '2 low', '3 normal'],
PriorityIDs => [1, 2, 3],

Services => ['Service A', 'Service B'],
ServiceIDs => [1, 2, 3],

SLAs => ['SLA A', 'SLA B'],
SLAIDs => [1, 2, 3],

Locks => ['unlock'],
LockIDs => [1, 2, 3],

OwnerIDs => [1, 12, 455, 32]
ResponsibleIDs => [1, 12, 455, 32]
WatchUserIDs => [1, 12, 455, 32]
# CustomerID (optional) as STRING or as ARRAYREF
CustomerID => '123',
CustomerID => ['123', 'ABC'],

# CustomerUserLogin (optional) as STRING as ARRAYREF
CustomerUserLogin => 'uid123',
CustomerUserLogin => ['uid123', 'uid777'],

# create ticket properties (optional)
CreatedUserIDs => [1, 12, 455, 32]
CreatedTypes => ['normal', 'change', 'incident'],
CreatedTypeIDs => [1, 2, 3],
CreatedPriorities => ['1 very low', '2 low', '3 normal'],
CreatedPriorityIDs => [1, 2, 3],
CreatedStates => ['new', 'open'],
CreatedStateIDs => [3, 4],
CreatedQueues => ['system queue', 'other queue'],
CreatedQueueIDs => [1, 42, 512],

# 1..16 (optional)
TicketFreeKey1 => 'Product',
TicketFreeText1 => 'adasd',
# or with multi options as array ref or string possible
TicketFreeKey2 => ['Product', 'Product2'],
TicketFreeText2 => ['Browser', 'Sound', 'Mouse'],

# 1..6 (optional)
# tickets with free time after ... (optional)
TicketFreeTime1NewerDate => '2006-01-09 00:00:01',
# tickets with free time before ... (optional)
TicketFreeTime1OlderDate => '2006-01-19 23:59:59',

# article stuff (optional)
From => '%spam@example.com%',
To => '%support@example.com%',
Cc => '%client@example.com%',
Subject => '%VIRUS 32%',
Body => '%VIRUS 32%',

# use full text index if configured (optional, default off)
FullTextIndex => 1,

# content search (AND or OR) (optional)
ContentSearch => 'AND',

# content conditions for From,To,Cc,Subject,Body,TicketNumber,
# Title,CustomerID and CustomerUserLogin (all optional)
ConditionInline => 1,

# articles created after 60 minutes (article newer than 60 minutes) (optional)
ArticleCreateTimeOlderMinutes => 60,
# articles created before 120 minutes (article older than 120 minutes) (optional)
ArticleCreateTimeNewerMinutes => 120,

# articles with create time after ... (article newer than this date) (optional)
ArticleCreateTimeNewerDate => '2006-01-09 00:00:01',
# articles with created time before ... (article older than this date) (optional)
ArticleCreateTimeOlderDate => '2006-01-19 23:59:59',

# tickets created after 60 minutes (ticket newer than 60 minutes) (optional)
TicketCreateTimeOlderMinutes => 60,
# tickets created before 120 minutes (ticket older than 120 minutes) (optional)
TicketCreateTimeNewerMinutes => 120,

# tickets with create time after ... (ticket newer than this date) (optional)
TicketCreateTimeNewerDate => '2006-01-09 00:00:01',
# tickets with created time before ... (ticket older than this date) (optional)
TicketCreateTimeOlderDate => '2006-01-19 23:59:59',

# tickets changed after 60 minutes (ticket changed newer than 60 minutes) (optional)
TicketChangeTimeOlderMinutes => 60,
# tickets changed before 120 minutes (ticket changed older 120 minutes) (optional)
TicketChangeTimeNewerMinutes => 120,

# tickets with changed time after ... (ticket changed newer than this date) (optional)
TicketChangeTimeNewerDate => '2006-01-09 00:00:01',
# tickets with changed time before ... (ticket changed older than this date) (optional)
TicketChangeTimeOlderDate => '2006-01-19 23:59:59',

# tickets closed after 60 minutes (ticket closed newer than 60 minutes) (optional)
TicketCloseTimeOlderMinutes => 60,
# tickets closed before 120 minutes (ticket closed older than 120 minutes) (optional)
TicketCloseTimeNewerMinutes => 120,

# tickets with closed time after ... (ticket closed newer than this date) (optional)
TicketCloseTimeNewerDate => '2006-01-09 00:00:01',
# tickets with closed time before ... (ticket closed older than this date) (optional)
TicketCloseTimeOlderDate => '2006-01-19 23:59:59',

# tickets pending after 60 minutes (optional)
TicketPendingTimeOlderMinutes => 60,
# tickets pending before 120 minutes (optional)
TicketPendingTimeNewerMinutes => 120,

# tickets with pending time after ... (optional)
TicketPendingTimeNewerDate => '2006-01-09 00:00:01',
# tickets with pending time before ... (optional)
TicketPendingTimeOlderDate => '2006-01-19 23:59:59',

# you can use all following escalation options with this four different ways of escalations
# TicketEscalationTime...
# TicketEscalationUpdateTime...
# TicketEscalationResponseTime...
# TicketEscalationSolutionTime...

# ticket escalations over 60 minutes (optional)
TicketEscalationTimeOlderMinutes => -60,
# ticket escalations in 120 minutes (optional)
TicketEscalationTimeNewerMinutes => -120,

# tickets with escalation time after ... (optional)
TicketEscalationTimeNewerDate => '2006-01-09 00:00:01',
# tickets with escalation time before ... (optional)
TicketEscalationTimeOlderDate => '2006-01-09 23:59:59',
[...]

:-D

I hope it will help you! :)

PS: Remember, changes my take up to 30 sec., because every ticket backend in dashboard get's cached (per default 30 sec.).

-Martin
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Gustavo Azambuja - Linux User: 275813
http://www.twitter.com/gazambuja