On 29.06.2010, at 23:48, Alan Creed wrote:
Hi, queue3 is set to valid.
seems like for some reason lvl3+ queues do not appear in the scrolllist to choose them.
Im using OTRS 2.0.4.
Wow, this is a very very old version of OTRS!
You should consider to upgrade as it is difficult to troubleshoot that one without having such an old installation next to me ;-)))
Can you verify this maybe as a bug on a testsystem with the same version?
Btw: the current version is OTRS 2.4.7.
I tested on 2.3 and 2.4 (GUI of course ;-)):
mysql> select id, name from queue order by name asc;
+----+------------------------------------------------+
| id | name |
+----+------------------------------------------------+
| 3 | Junk |
| 6 | NOC |
| 4 | Second Level |
| 2 | Second Level::Raw |
| 1 | Second Level::Raw::Postmaster |
| 7 | Second Level::Raw::Postmaster::change requests |
| 5 | Servicedesk |
+----+------------------------------------------------+
7 rows in set (0.00 sec)
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com