Dear Sir/Madam, I am a newbie to OTRS. I have successfully implemetnted the OTRS system but one feature that was known to me from the begining that OTRS can also generate tickets via emails, means if someone has sent a query email to OTRS system then OTRS system can generate a ticket in response to that email and forward all the required tracking information to mail sender. I have googled and even searched a lot in the settings of OTRS system but I am unable to find any such option that can enable or disable the email ticket generation. Please help me out with this. Thanks in the anticipation of positive response. Regards, -- Suraj Rathod Pune. Conatct: 9763363200 E-mail: suraj.rathod@solutionenterprises.co.in Blogs: surajrathod.blogspot.com