Nowadays many people use gmail and gmail does not provides redeliver.

I think  the ability to open a ticket via mail forwarding is an interesting feature for OTRS.

Francesco  

On Thu, Jan 10, 2013 at 4:03 PM, David Boyes <dboyes@sinenomine.net> wrote:

That’s more a question of what email client you use. Some clients (elm, pine, etc) provide a function that redelivers messages to another destination with the original headers intact (as if it were originally sent to that destination).

 


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