Hi Andre, On Thu, Aug 17, 2006 at 09:32:30AM +0200, Her, Andre wrote:
I have defined several queues on my OTRS 2.0.4 server. For DNS requests, WEB services, new install. Users are normally supposed to handle only the requests they are responsible for, DNS,WEB,install,etc. I accept requests send by e-mail. And I would like if there is a way to automatically direct the requests, coming by e-mail, to the correct queue?
You can create filter roules with the PostMasterFilter module (Admin -> PostMasterFilter). Set the X-OTRS-Queue header and specefy the queue where the ticket should be stored.
Andre
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