Hi, when I open a ticket via PhoneView in OpenTRS, I can select the right recipient and the ticket is sent to it correctly. But if I view that ticket, sender and recipient are the same. Lets say I am Andreas and send a ticket to support, then the ticket has Andreas as sender AND recipient, but goes to the support-queue. Is there any configuration option to fix this, or is that a "feature"? ;) Also when I send a ticket via PhoneView, the user doesn't get a notification for this new ticket. And last but not least, how can I delete a user, who is no longer needed? Bye, Andreas Haase EastLink GmbH -- --------------- professional INTERNET services -------------- EastLink GmbH - Augustusburger Strasse 1 - D-09111 Chemnitz voice: +49-180-5432060 fax: +49-371-4320626 www.eastlink.de