-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Thanks for your response. in the [...] ~ 'assign owner' => 'some queue', [...] is the 'some queue' the queue id or name? Also, is the 'some owner', the ID or name? Thanks again! Regards, Lance McCulley Computer Tech Specialist lmcculle@lasierra.edu La Sierra University I.T. Department (909) 785-2554 Tyler Hepworth wrote: |>Is there a way to define who the default owner of a new ticket? Or |>better, is there a way to define who the default owner of a ticket is |>based on what group it was initially assigned to? |> | | |Yes. You can go it with a generic agent. It would be something like this: | |%Jobs = ( | # -- | # [name of job] -> assign ticket owner | # -- | 'assign owner' => { # defines criteria of what to look for | Queue => 'some queue', | States => ['new'], | # new ticket properties | New => { # tells what to do with tickets that match above criteria | Owner => 'some owner', | }, | }, |); | |You can read more about generic agents heres: | |http://doc.otrs.org/1.3/en/html/generic-agent-config-file.html | | |If you are using OTRS 1.3.1 then you can set the generic agents inside |the web interface through an easy to understand gui and no need to |mess with coding inside of .pm files. |_______________________________________________ |OTRS mailing list: otrs - Webpage: http://otrs.org/ |Archive: http://lists.otrs.org/pipermail/otrs |To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs |Support oder Consulting für Ihr OTRS System? |=> http://www.otrs.de/ -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.4 (GNU/Linux) Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org iD8DBQFBZCDNdIFoM/NAi58RAkL+AKDLuMGp7z5Nt16LynTfLDLfX7b/MQCeI//+ +b6hO3NleP1YGNJ0inqNPeM= =onM+ -----END PGP SIGNATURE-----