Re: [otrs] Question regarding inbound email / ticket creation

Hi Jon, It is absolutely possible to use POP3S and IMAPS, there are just a few open issues which all have workarounds: See here: http://www.mail-archive.com/otrs@otrs.org/msg25786.html Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Jul 2, 2009 at 21:44, Jon Accornero wrote:

Thanks for the info. I'll certainly head in that direction.

I actually have a Fedora10 server as well and tried installing and running it there. I ended up with the same issues. I just can't seem to connect to a mail server and pull in an email and have it create the ticket.

Thanks again, Jon

------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *LQ Marshall *Sent:* Thursday, July 02, 2009 3:25 PM *To:* 'User questions and discussions about OTRS.' *Subject:* Re: [otrs] Question regarding inbound email / ticket creation

have not worked OTRS in a winderz environment, so this just speculation. There have been a number of postings on this issue over the time I;ve listened and generally the trouble usually revolves around... perl, installed perl modules, and scheduled tasks.

Unfortunately exactly how this is done on a winderz box I can't say. Maybe this will give you some assistance in where to look.

gl, <long weekend pending T-1h41s>

------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Jon Accornero *Sent:* Thursday, July 02, 2009 3:08 PM *To:* otrs@otrs.org *Subject:* [otrs] Question regarding inbound email / ticket creation

I'm rather new to OTRS so forgive me if this has been answered before. I've been struggling with this the last few days.

I have installed a couple of different versions of the Windows flavor of OTRS (including the latest 2.4(beta)) to evaluate it. I have yet to configure OTRS to receive inbound email.

The server I'm pulling from is an IMAP with SSL. Looking at other forums, it appears that this is a problem and doesn't quite work. So I enabled POP3 in a Gmail account that I have and it appears not to work either. I set it up in postmaster account as a POP3S too.

I just need to show people that this thing can pull an email in and create a ticket. Could someone point me in the right direction?

Thanks, in advance, for the help!

- jon

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