Hello Partner!
Some randomness:
- Is follow up option in the queue set to possible? If your customer
comments on that ticket, it will reopen it
- Do you have any Generic Agent job running?
Regards,
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
2010/8/26 José Alberto López Macías
Hi everybody,
I have installed otrs 2.4.7 and few day ago I see that some tickets are automatically re-opening after their was closed, when I review the history of the ticket I see that the ticket is reopen by the Admin otrs. A sample of one ticket history is:
…..
---- Next lines show how the ticket is closed
StateUpdate Old: "open". New: "closed successful" x jalopez (Jose Alberto Lopez) 26/08/2010 - 11:00:43
Unlock Ticket unlock. - jalopez (Jose Alberto Lopez) 26/08/2010 - 11:00:43
Misc ResponseTemplate (2/679/681) - jalopez (Jose Alberto Lopez) 26/08/2010 - 11:00:43
---- Here when the ticket is re open
StateUpdate Old: "closed successful". New: "open" - root@localhost(Admin OTRS) 26/08/2010 - 11:02:02
FollowUp Seguimiento para [2010082010244]. x root@localhost (Admin OTRS) 26/08/2010 - 11:02:02
Misc Reset of unlock time.
….
Anybody have idea what is he problem?
-- Saludos,
J. Alberto López www.opentask.com.mx Open Task PS +52 (55) 3333 2235
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