Hello,
I am installing OTRS on a Sun machine
running Solaris 5.8. I've got mysql up and running as well as
apache2. I've followed all the installation instructions for OTRS on a
UNIX system. When I try to run
installer.pl from the web page (http://hostname/otrs/installer.pl)
in Internet Explorer I get the following error in Apache's error
log:
cat error_log
[Thu Sep 13 11:07:52
2007] [error] [client 130.170.246.72] Can't locate Kernel/Config/Defaults.pm in
@INC (@INC contains: /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib
/opt/otrs/bin/cgi-bin/../.. /usr/local/lib/perl5/5.8.8/sun4-solaris
/usr/local/lib/perl5/5.8.8 /usr/local/lib/perl5/site_perl/5.8.8/sun4-solaris
/usr/local/lib/perl5/site_perl/5.8.8 /usr/local/lib/perl5/site_perl .) at
/opt/otrs/bin/cgi-bin/../../Kernel/Config.pm line 92.
[Thu Sep 13 11:07:52
2007] [error] [client 130.170.246.72] BEGIN failed--compilation aborted at
/opt/otrs/bin/cgi-bin/../../Kernel/Config.pm line 92.
[Thu Sep 13 11:07:52
2007] [error] [client 130.170.246.72] Compilation failed in require at
/opt/otrs/bin/cgi-bin/installer.pl line 38.
[Thu Sep 13 11:07:52 2007]
[error] [client 130.170.246.72] BEGIN failed--compilation aborted at
/opt/otrs/bin/cgi-bin/installer.pl line 38.
[Thu Sep 13 11:07:52 2007]
[error] [client 130.170.246.72] Premature end of script headers:
installer.pl
If I try to go to the otrs-web page the
following error shows up:
cat error_log
[Thu Sep 13 12:51:28 2007]
[error] [client 130.170.246.72] Can't locate Kernel/System/Web/InterfaceAgent.pm
in @INC (@INC contains: /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib
/opt/otrs/bin/cgi-bin/../.. /usr/local/lib/perl5/5.8.8/sun4-solaris
/usr/local/lib/perl5/5.8.8 /usr/local/lib/perl5/site_perl/5.8.8/sun4-solaris
/usr/local/lib/perl5/site_perl/5.8.8 /usr/local/lib/perl5/site_perl .) at
/opt/otrs/bin/cgi-bin/index.pl line 41.
[Thu Sep 13 12:51:28 2007] [error]
[client 130.170.246.72] BEGIN failed--compilation aborted at
/opt/otrs/bin/cgi-bin/index.pl line 41.
[Thu Sep 13 12:51:28 2007] [error]
[client 130.170.246.72] Premature end of script headers: index.pl
All my *.pm.dist files are copied as *.pm
files, and all the perl scripts come back with an OK for syntax after running
perl -cw on them.
I am sooooo close to getting OTRS to
work. What have I got wrong?
Regards,
David Buice
ITIL Foundations Certified
EDS - PSIC
7000 Chicago Road
Warren, MI 48092
(
Phone:+1-586-575-4525
cell: 248-249-9122