Hello,
 
I am installing OTRS on a Sun machine running Solaris 5.8.  I've got mysql up and running as well as apache2.  I've followed all the installation instructions for OTRS on a UNIX system.  When I try to run installer.pl from the web page (http://hostname/otrs/installer.pl) in Internet Explorer I get the following error in Apache's error log:
 
cat error_log
[Thu Sep 13 11:07:52 2007] [error] [client 130.170.246.72] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /usr/local/lib/perl5/5.8.8/sun4-solaris /usr/local/lib/perl5/5.8.8 /usr/local/lib/perl5/site_perl/5.8.8/sun4-solaris /usr/local/lib/perl5/site_perl/5.8.8 /usr/local/lib/perl5/site_perl .) at /opt/otrs/bin/cgi-bin/../../Kernel/Config.pm line 92.
[Thu Sep 13 11:07:52 2007] [error] [client 130.170.246.72] BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/Config.pm line 92.
[Thu Sep 13 11:07:52 2007] [error] [client 130.170.246.72] Compilation failed in require at /opt/otrs/bin/cgi-bin/installer.pl line 38.
[Thu Sep 13 11:07:52 2007] [error] [client 130.170.246.72] BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/installer.pl line 38.
[Thu Sep 13 11:07:52 2007] [error] [client 130.170.246.72] Premature end of script headers: installer.pl
 
If I try to go to the otrs-web page the following error shows up:
 
cat error_log
[Thu Sep 13 12:51:28 2007] [error] [client 130.170.246.72] Can't locate Kernel/System/Web/InterfaceAgent.pm in @INC (@INC contains: /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /usr/local/lib/perl5/5.8.8/sun4-solaris /usr/local/lib/perl5/5.8.8 /usr/local/lib/perl5/site_perl/5.8.8/sun4-solaris /usr/local/lib/perl5/site_perl/5.8.8 /usr/local/lib/perl5/site_perl .) at /opt/otrs/bin/cgi-bin/index.pl line 41.
[Thu Sep 13 12:51:28 2007] [error] [client 130.170.246.72] BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/index.pl line 41.
[Thu Sep 13 12:51:28 2007] [error] [client 130.170.246.72] Premature end of script headers: index.pl
 
All my *.pm.dist files are copied as *.pm files, and all the perl scripts come back with an OK for syntax after running perl -cw on them.
 
I am sooooo close to getting OTRS to work.  What have I got wrong?
 
Regards,
 
David Buice
ITIL Foundations Certified
EDS - PSIC
7000 Chicago Road
Warren, MI  48092
 
( Phone:+1-586-575-4525
+ mailto:david.buice@eds.com
cell: 248-249-9122