
Sorry for so many questions, The documentation mentions that you can have an internal and external note type, but I only seem to have internal available. How can I enable external notes? I am running version 2.0.1... I am also having a problem where an auto-response email is not sent even though I have mail arriving in the correct queue and the queue is set to send an automatic response. I am able to send responses to queue items without a problem. I am wondering where to begin looking to track this down. It doesn't look like the system even tries to send anything, as I do not see anything in the mail logs, at least. Leah -- Leah Cunningham : d416-585-9971x692 : d416-703-5977 : m416-559-6511 Frauerpower! Co. : www.frauerpower.com : Toronto, ON Canada