Re: [otrs] Installation on SuSE-9.1

Hi, On Sat, 8 May 2004, Eberhard Moenkeberg wrote:

On Sat, 8 May 2004, Robert Kehl wrote:

...

On Saturday, May 08, 2004 5:24 PM Eberhard Moenkeberg wrote:

...

...

It seems I have the same problem with SuSE-9.1 (apache2-mod_perl is installed, but rpm is crying for mod_perl), but your advice does only help to get apache2 running, but not OTRS.

Seems we have to overwork the .spec for SuSE-9.1, don't we? :(

Yes, slightly. The rpm did install using --nodeps. Further I had to change rcapache to rcapache2 in /etc/sysconfig/otrs.

I see that there is a directory /opt/otrs/var/log with ownership root:root. This inhibits procmail to log: May 8 23:02:36 lxi001 procmail[14230]: Error while writing to "/opt/otrs/var/log/procmail-2004-05.log" I think it would be better to design it as /var/log/otrs/ with ownership otrs:www. After changing the ownership of /opt/otrs/var/log/, I see procmail complaining there about not being able to write a lock file... Did I miss a general step of setting ownerships/permissions? Cheers -e -- Eberhard Moenkeberg (emoenke@gwdg.de, em@kki.org)