Hhmmm ...
Can I reply to multiple tickets with 1 email that will sent out to
multiple "customers" ?
I thought that the "bulk action" is for me .... But now I see it
doesn't ...
Thanks
--
> Hi All!
> The following error message is in the system log:
> error OTRS-CGI-10 Another Link already exists within the same type group!
> What does it mean?
> Maybe (!, because the agent notify me later) an agent want to answer
> to multiple tickets with the bulk action, and she says that no email
> was sent out.
> We have groups and subgroups ... Maybe is this the problem?
> Thanks
> Krisz
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Best regards,
Kovacs mailto:kovacs.krisztian@generalmedia.hu
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