[otrs] Is this possible?

I would like to create a technician that can only see one queue and nothing else and I don't want him to be able to change his preferences to see every other queue. I have given him access in the profile but I can't see the queue when I log in with that ID. Carinus -- This e-mail and its contents are subject to the South African Medical Research Council e-mail legal notice available at http://www.mrc.ac.za/about/EmailLegalNotice.htm