otrs-bounces@otrs.org schrieb am 05.10.2004 16:42:11:

> Tyler Hepworth wrote:
>
> >On Mon, 04 Oct 2004 09:19:30 -0500, OTRS main list
> <otrs48@lewenberg.com> wrote:
> >  
> >
> >>Is it possible to allow one customer to read (or even, perhaps, modify)
> >>another customer's tickets? For example, we want all the customers who
> >>work in Department A to be able to read all other Department A
> >>customers' tickets, but not be able to read any tickets for customers
> >>who work in Department B. I think this may be possible using separate
> >>queues for each department, but is it possible when all the tickets are
> >>in the same queue?
> >>
> >>    
> >>
> >
> >You will want to use the multi customerIDs feature in version 1.3.1.
> >
> >Read about it here:
> >
> >http://doc.otrs.org/1.3/en/html/customer-user-backend.html#AEN784
> >  
> >
> I read the information at the link but I still do not know how to
> implement this. What if you are not using LDAP, but simply the default
> OTRS DB authentication? How do you add another customer id so that only
> a small subset of customers can view those tickets?
>
> Thanks.
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Hi,

if i understood it right you have to set all users that should read the same tickets to the same user-id.
then they will be allowed to read these tickets. Never tested that but was told todo so by rob kehl during a session in our house.

Li