[otrs] OTRS2 (Debian and LDAP) problems

31 May 2007

      Hi Team,
  I am just getting started with OTRS, and I'm trying to get the LDAP 
features to work... probably the firwst thing to ask is - how can I get 
a decent level of debugging (I've set apache to run as debug but this 
doesn't really tell me anything useful) - is there anything in OTRS itself?
Following smoothly on - I've got it all running OK with Postgresql, but 
am having problems integrating LDAP for agents and customers (config 
attached)...

I'm pretty sure its connecting alright, because if I say I've forgotten 
my password, it sends me a new one (that doesn't work either), and knows 
that the customers are stored in something called 'BEC Users' (and can't 
add new ones). If I activate the first bit (authmodule) then I can't log 
in as an agent; if I activate the second, I can't log in as a customer. 
Does anyone have any tips, opr could you send me a working Config.pm to 
compare please?

thanks in advance

Jim Potter
Brislington Enterprise College

    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
    $Self->{'AuthModule::LDAP::Host'} = 'ldap-master';
    $Self->{'AuthModule::LDAP::BaseDN'} = 
'ou=icttechnicians,ou=supportstaff,ou=staffusers,ou=users,dc=brislington,dc=bristol,dc=sch,dc=uk';
    $Self->{'AuthModule::LDAP::UID'} = 'uid';
    $Self->{'AuthModule::LDAP::GroupDN'} = '';
    $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
    $Self->{'AuthModule::LDAP::UserAttr'} = 'UID';
    $Self->{'AuthModule::LDAP::SearchUserDN'} = 
'cn=otrs,ou=system,dc=brislington,dc=bristol,dc=sch.dc=uk';
    $Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxx';
    $Self->{'AuthModule::LDAP::AlwaysFilter'} = '';
    $Self->{'AuthModule::LDAP::Params'} = {
        port => 389,
        timeout => 120,
        async => 0,
        version => 3,
    };

    $Self->{CustomerUser} = {
        Name => 'BEC Users',
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
            Host => 'ldap-master',
            BaseDN => 'ou=users,dc=brislington,dc=bristol,dc=sch,dc=uk',
            SSCOPE => 'sub',
            UserDN => 
'cn=otrs,ou=system,dc=brislington,dc=bristol,dc=sch,dc=uk',
            UserPw => 'xxx',
            AlwaysFilter => '',
            Params => {
                port => 389,
                timeout => 120,
                async => 0,
                version => 3,
            },
        },
        CustomerKey => 'uid',
        CustomerID => 'mail',
        CustomerUserListFields => ['cn', 'mail'],
        CustomerUserSearchFields => ['uid', 'cn', 'mail'],
        CustomerUserSearchPrefix => '',
        CustomerUserSearchSuffix => '*',
        CustomerUserSearchListLimit => 250,
        CustomerUserPostMasterSearchFields => ['mail'],
        CustomerUserNameFields => ['givenname', 'sn'],
        CustomerUserExcludePrimaryCustomerID => 0,
        AdminSetPreferences => 0,
        Map => [
            [ 'UserFirstname',  'Firstname',  'givenname',       1, 1, 
'var', '', 0 ],
            [ 'UserLastname',   'Lastname',   'sn',              1, 1, 
'var', '', 0 ],
            [ 'UserLogin',      'Username',   'uid',             1, 1, 
'var', '', 0 ],
            [ 'UserEmail',      'Email',      'mail',            1, 1, 
'var', '', 0 ],
            [ 'UserCustomerID', 'CustomerID', 'mail',            0, 1, 
'var', '', 0 ]
        ],
    };

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