----- Original Message -----

From: daniele.otrs

To: User questions and discussions about OTRS.org

Sent: Thursday, January 25, 2007 5:47 PM

Subject: Error: Need TicketID!

I have modified page CUSTOMER inserting the logo of the society. Now when a CUSTOMER opens a TICKET has the following message

 

Errore: Need TicketID!

 

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Thu Jan 25 17:37:36 2007

Message: Need TicketID!

Traceback (440):
   Module: Kernel::System::Ticket::Article::ArticleCreate (v1.128) Line: 84
   Module: Kernel::Modules::CustomerTicketMessage::Run (v1.12) Line: 285
   Module: Kernel::System::Web::InterfaceCustomer::Run (v1.16) Line: 695
   Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 47
   Module: (eval) (v1.37) Line: 203
   Module: ModPerl::RegistryCooker::run (v1.37) Line: 203
   Module: ModPerl::RegistryCooker::default_handler (v1.37) Line: 169
   Module: ModPerl::Registry::handler (v1.99) Line: 30

.

 Why?