it's dependant by your organization flows but they could be synthesized like (IMO):
email ticket: it could be an address given to a still not well known customer or extemporaneously ones
phone ticket: inbound request taken by phone by an agent or a newly created ad hoc by the same actor
email ticket: outbound request - communication with the client
MV
On Wed, Mar 10, 2010 at 12:50 PM, manish ramteke
<manish.s.ramteke@gmail.com> wrote:
Hi,
Please help me with this.On Wed, Mar 10, 2010 at 1:11 PM, manish ramteke
<manish.s.ramteke@gmail.com> wrote:
Hi,
What are the use cases for which one should go for creating email ticket on web interface
and not phone tickets or sending a mail.
Thanks and Regards,
Manish Ramteke
Manish Ramteke
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/