Re: [otrs] Reject emails without ticket ID

On Thu, 17 Jan 2008 20:48:01 +0100, LQ Marshall wrote:

Sorry, if I am being dense, but if you reject message w/o ID how are customers going to open new issues?

I would guess that they would enter them using the OTRS provided web interface. I asked a question earlier where I wanted to reject all e-mails where the from user where not registered as a customer. I did not get a reply on that one, because what I'm trying to do is more or less simular to this isseue, but I would like the customer to initiate the request from e-mail. -- Stein Erik http://www.berget.org/