
11 Dec
2015
11 Dec
'15
1:49 p.m.
Hi John.
Am 11.12.2015 um 14:31 schrieb John Koch
: Hi,
How can I avoid send auto reply (new ticket created) for specific domains? For example when someone sending us email from no-reply@domain.com mailto:no-reply@domain.com we do not want to send the usual "new ticket confirmation" auto reply.
You could try to set X-OTRS-Loop to true for such mails. Didn’t try it myself though ... Regards — Jan Dreyer