[otrs] Pre define response and auto fill mail id in TO or CC

Otrs is working great ( Specially SLA and FAQ ) for me and it's really a best ticketing system. I have couple of response set for the agent . And I have to escalate the ticket to a person only once with pre define response. My question is , can I set the custom mail address in TO or CC for particular response ? Thanks in advance for your help. Thanks, Yogesh