Re: [otrs] Display "Accounted time" of ticket in customer's view, too

Thanks a lot for all your input. I knew I'd get some advice here sooner or later ;-). If I find the time I'll look into adapting the code - problem will be that it won't be compatible for future releases (will have to re-apply the patch for every release). Otherwise I'll try the statistics-agent idea. I just need to prepare the relevant statistics in this case. thanks again